No. If you don't love us, you can leave us - we don't have any lock-in contracts.

You can be confident that any work we do for you is completed on time and of a high standard. That's because we've put the time into finding service providers that are:

• willing to do the work
• carry the appropriate insurance, including workers compensation and public liability insurance
• able to provide references that can be independently checked.

We do the shopping around so you don't have to, and we only work with quality tradespeople prepared to provide written itemised quotes showing services delivered, location, what's included in the work and the price.

Unlike a dedicated building manager, we're low cost and still there when you need us, 24 hours a day 7 days a week, on the phone or online, including public holidays.

We'll help you save up to 65% on building management costs, up to 20% on trade quotes and reduce your annual costs on maintenance and repairs as a result of our bulk buying power and cost validation.

Our national network of over 700 trades ensures the amount you are charged for the jobs we do is in line with industry guidelines, and our bulk buying power ensures you always have the most competitive price.

Security is a high priority for us. When you decide to join the Connected Advantage family, we work with you to ensure that a secure method of entry to your building is implemented that doesn't require a strata committee member to be present. Unless of course, you want to be there.

This may include installing a police-approved key box to the exterior of your building. When a tradesperson needs to enter the building, Connected Advantage simply provides them with a unique code to the box.

All tradespeople are police-vetted and trustworthy. 

Any resident in the strata can request a service, or log a job, via our 24/7 service centre on 1300 823 868 or the Log A Job form on our website. These details are also on the key fob provided to each resident when the strata sign up to Connected Advantage.

If a resident prefers to talk to a person that is familiar with their strata, a dedicated relationship manager is available during business hours.

The trades we assign are highly skilled and used to dealing with strata buildings where there may be several underlying causes to an issue.

If the tradesperson assigned to a job determines the underlying cause of a problem is outside of their skill set, or they need the assistance of an additional skill set, they will coordinate with Connected Advantage to get the right trades on site.

We are confident that the trades we assign will fix your issues, regardless of complexity.

Yes, if they meet our requirements and agree to go through our vetting process.

Once they do, they'll be able to join our national network.

All tradespeople we use are highly skilled and used to working with strata-managed buildings.

We are confident that they will provide a great service and effectively resolve any issues that your building has.

We offer a 'Building Health Check'. A specialist undertakes a thorough visual inspection of your building, fittings and equipment, and provides you with a detailed report and recommendations. This can be one-off or at regular intervalss set by you.

You'll be given access to our Strata Committee / Client portal which provides real-time reporting on all jobs logged and their status.  

You'll be able to see where each job is at, and if it's finished, how long it took to complete along with the associated costs. You'll also be able to see every step in the process, including when the job was received, who authorised it, and which trade it was assigned to.  All of this information can be exported into Excel format for further analysis if required.

The portal also allows job information to be broadcast to all residents of the building who subscribe to work order notifications.  Front door is sticking - everyone can be informed by the push of a button.

Easy - you can log a job via our service centre on 1300 823 868 or via the Log A Job form. Both are available 24/7 and rest assured, you will receive our immediate attention.

If you live in the Greater Sydney region, our service will be available from 1 December 2021.  Get in touch to find out more about our excellent service and how you sign up.

We are expanding our service over the coming months, so if you live outside the Greater Sydney region, get in touch to find out when we will be with you.